Theory test = not optional

ring ring
Amanda: Good afternoon, Big Red L, Amanda speaking...
Caller: I would like a 5 day intensive please
A: Ok, have you driven before?
C: No.
A: In that case you'll probably be looking at a 40 hour course, which will take you about 2 weeks.
C: ... I have driven before.
A: Ok, how many hours?
C: Erm.... 15?
A: Alright, then you'll be looking at around 25 - 30 hours. have you passed your theory test?
C: Nope.
A: You'll need to pass that as soon as poss then, if you're after an intensive. Shall I give you the phone number to ring and book your theory?
C: No.
A: Er... do you already have the number?
C: No.
A: Oh. How will you book it then?
C: I don't want to take a theory test.
A: ...

Jason Hall was in the office at the time, and as he pointed out, there's not much we can do for someone who refuses to take the theory - it's not an optional extra!