It went something like this:
Young lady (hereonafter referred to as 'YL'): "I would like to cancel the driving lesson I have booked"
Me: "Righto, who is your instructor?"
YL: "I can't remember."
Me: "Ok, what area were you going to have your lesson?"
YL: "In the road outside my house."
Me: "Ok, what's your postcode?"
YL provides a postcode for an area we don't cover
Me: "Are you sure you're actually learning with us?"
YL: "Yes, of course I am. My mum booked them with Red Driving School."
Me: "Ok. Did you know that we're actually The Big Red L Company?"
Bear in mind that every email I send has our logo on it, a logo that says very boldly, "BIG RED L Company" and has a picture of, guess what, a big, red, L. And every email I send comes from 'amanda@bigredl.co.uk'.
In other news Tony has been working hard:
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